Our Team

Sam Hawkes

Sales Director

Sam Hawkes

Sales Director

Sam is our Sales Director and has been a key part of MIE Solutions UK and working with MIETrak pro for more years than she would like to confess too. Sam is very much at the forefront of the team here in the UK and is extremely honest in her approach, dependable and committed to the company and is definitely a boss we can all look up too. Sam is responsible for all aspects of sales, training and the implementation of MIETrak Pro, and is very customer focused.

"I am passionate about our product and feel a real achievement when MIETrak is installed in yet another new company."

When not working Sam can be found riding her horses, and taking a well deserved time out with her gorgeous girls.

01527 576 444
Redditch, UK

Chris Mann

Technical Director

Chris Mann

Technical Director

Chris started as a support engineer back in 1998 when the company was known as Metalsoft UK Ltd. MIE took over Metalsoft in 2007 and Chris became Technical Director - a role which he maintains today. Chris is responsible for managing the support of our software and assisting customers in the implementation and use of MIETrak Pro. He also plays a huge part in developing the software with our MIE team 'across the pond', and ensures it remains up to date for our existing clients and future customers.

"I get huge satisfaction from seeing customers getting the most from MIETrak and seeing their company thrive because of our product and what it can help them achieve".

Chris enjoys walking his dog Skyla. He has a keen eye for new cars and the latest technology.

01527 576 444
Redditch, UK

Tom Trow-Poole

Business Development Manager

Tom Trow-Poole

Business Development Manager

Tom assists Sam within all aspects of sales and is responsible for finding and approaching new leads as well as carrying out demonstrations to prospective clients. His experience is within the sales, production and installation of the window, door and glass industry in both the UK and Australia. His knowledge within the manufacturing sector enables him to sell our product from a production point of view rather than an IT technicians view.

TTP (as he has been nicknamed) enjoys movies, music, sports, gym and travelling.

"I am really looking forward to my new challenge here at MIE. I can use my experience to ensure we continue to be known for our product and for what MIETrak Pro can offer to the entire manufacturing industry."

01527 576 444
Redditch, UK

Ant Garratt

Training & Technical Support Engineer

Ant Garratt

Training & Technical Support Engineer

Ant has been with the company now for many years. He enjoys assisting customers with their MIETrak queries and maintaining customer satisfaction. Ant enjoys liaising and having general chit chat with the customers, often without realising the humour he has caused in the office with his very unusual facts.

Ant enjoys TV and films whilst drinking an obscene amount of tea, although it has to be said that he makes a wicked cup of coffee.

"What I enjoy most is the team banter, liaising with the customers, creating SQL queries and furthering my knowledge within this area of software"

01527 576 444
Redditch, UK

Tom Griffin

Technical Support Engineer

Tom Griffin

Technical Support Engineer

Tom started as our first apprentice and is our first success story on how apprenticeship schemes work. Tom has been with us for many years now and has become a senior member of our technical support team and is able to offer mentoring to our other apprentices employed here. His knowledge of MIETrak Pro is extensive and is able to assist with any software and technical support issues that arise.

Tom enjoys watching football and supports Aston Villa.

"I enjoy having a job within the IT Sector and the fact that we have a KFC and McDonald's across the road can only be a bonus!"

01527 576 444
Redditch, UK

Jasmine Sanderson

Technical Support Engineer

Jasmine Sanderson

Technical Support Engineer

Jas started with us in 2015 as our third apprentice. In 2016 Jas completed her Advanced IT Apprenticeship Level 3 and was then employed permanently to advise and assist our increasing customer base. Jas has developed her knowledge of MIETrak Pro within this time and alongside her additional IT Skills has become a positive addition to our technical support team. Jas brings a feminine touch to a very male dominated department.

Interests include all things video gaming related (namely The Legend Of Zelda), decorating her house with far too many pillows and showing up the guys at her local gym!

"My main ambition is to become a qualified software programmer / designer, as I've always enjoyed writing my own coding and seeing how it looks when I run it (even when it fails and excessive frustration kicks in!). I would like to learn SQL in depth and be able to know my way around MIETrak like the back of my hand!"

01527 576 444
Redditch, UK

Josh Lawrence

Technical Support Engineer

Josh Lawrence

Technical Support Engineer

Josh started here as our second apprentice and is now a full time technical assistant. Josh has been with us now for over two years and is a fully fledged member of our technical support team. Through Josh's knowledge of MIETrak Pro and the success of our apprenticeship program, he has been able to mentor our other apprentices enabling them to learn all aspects of MIETrak Pro.

Josh is a supporter of Aston Villa and enjoys playing football and socialising.

"I am grateful for the position MIE has given to me, opening up my experiences in this field and learning about a world class product such as MIETrak whilst studying, is a great opportunity."

01527 576 444
Redditch, UK

Tom King

Technical Support Assistant

Tom King

Technical Support Assistant

Tom is our latest apprentice to join the team. Yes, another Tom! So, we have nicknamed him "TK". TK is currently finishing his studies-level 3 IT Course at the Heart of Worcestershire College in Worcester. TK has shown great promise here at MIE Solutions, whilst shadowing his colleagues and learning more about MIETrak Pro.
TK is a big fan of gaming, he will spend a few hours a day at his PC playing many different games in between enjoying the outside and countryside walks.

"I am glad for the amazing position given to me here at MIE Solutions. I always thought my first job would be daunting and intimidating, but I have been given a warm and welcoming acceptance which makes me feel at home here. I have made some great friendships and hope I will continue to make more."

01527 576 444
Redditch, UK

Reece King

Technical Support Engineer

Reece King

Technical Support Engineer

Reece started with MIE Solutions UK in May 2017, prior to this he had worked in electronic engineering for over 2 years. Reece is a hardware enthusiast who can fix just about anything and enjoys helping people learn and understand software and hardware. Reece is a great asset to the office and has picked up MIETrak Pro like a duck to water.

In his spare time Reece enjoys lifting weights, playing games and spending time with his family.

"Although only being at MIE for a short time I have learnt so much about Manufacturing enabling me to further my knowledge and build on my skills to help provide the world class support the MIE customers are used to!"

01527 576 444
Redditch, UK

Nicky Stokes

Bromsgrove Book keeping

Nicky Stokes

Bromsgrove Book keeping

Heather Waterson

Marketing Consultant

Heather Waterson

Marketing Consultant

Heather is responsible for the marketing of MIE Solutions and works closely with Sam in building our web and social media presence within the market, in the hope that our product can benefit more manufacturing businesses. Heather enjoys collecting "old" books and can often be found hidden in the depths of many an antique bookshop searching for her next read. When Heather is not working she enjoys spending time with her boys and walking her dog. Any extra time she finds herself with then retail therapy is a must!

"Working at MIE Solutions is relaxed but professional. Promoting and working with a world class product such as MIETrak Pro is very rewarding. "

01527 576 444
Redditch, UK

Skyla Mann

Security

Skyla Mann

Security

Skyla is all grown up-she is the size of a small horse and has a bark to match any lions roar! Skyla provides a lovely distraction when she visits and has successfully got us all wrapped around her paws especially when "Tug of War" is required, needless to say she always wins!

Redditch, UK

 

 

Scroll Up