Our Team

Sam Hawkes

Sales Director

Sam Hawkes

Sales Director

A key part of MIE Solutions UK, Sam is our Sales Director and has been working with MIETrak pro for more years than she would like to confess to. Sam is very much at the forefront of the team here in the UK. Dependable and committed to the company, she candid in her approach – and is definitely a boss we can all look up. She is responsible for all aspects of sales, training and the implementation of MIETrak Pro … and is very customer focused.

"I am passionate about our product and feel a real sense of achievement when MIETrak is installed in yet another new company."

When not working Sam can be found riding her horses or spending time with her two gorgeous daughters.

Chris Mann

Technical Director

Chris Mann

Technical Director

Starting as a support engineer in 1998 when the company was known as Metalsoft UK Ltd, Chris became Technical Director when MIE took over Metalsoft in 2007.

Chris is responsible for managing the support of our software and assisting customers in the implementation and use of MIETrak Pro. He also plays a huge part in developing the software with our MIE team 'across the pond', and ensures it remains up to date for our existing clients and future customers.

"I get huge satisfaction from seeing customers getting the most from MIETrak and seeing their companies prosper with the help of our product and what it can help them achieve".

Chris enjoys walking his dog Skyla. He has a keen eye for new cars and the latest technology.

Tom Trow-Poole

Business Development Manager

Tom Trow-Poole

Business Development Manager

As well as working with Sam in all aspects of sales, Tom is responsible for identifying new leads and carrying out demonstrations to prospective clients.

Tom has extensive experience in the sales, production and installation in the window, door and glass industry in both the UK and Australia.

His knowledge within the manufacturing sector enables him to sell our product from a production perspective rather than that of an IT technician.

TTP (as he has been nicknamed) enjoys movies, music, sports, gym and travelling.

"At MIE I use my experience to ensure we continue to be known for our service and for what MIETrak Pro can offer the manufacturing industry."

Mat Fearon

Operations Manager

Mat Fearon

Operations Manager

Part of the team at MIE Solutions since 2012, Mat plays a key role alongside Sam in training new and existing clients in the use of our software. He is also responsible for the smooth running of the support desk along with Ant and Tom.

Mat enjoys watching and playing football. He has recently purchased his first home and is enjoying discovering the best place to purchase his detergents and cleaning products!

What I enjoy most about my job is the variation in my role as well as the great – and relaxed – team atmosphere”.

Reece King

Development & Support Manager

Reece King

Development & Support Manager

Prior to joining MIE Solutions UK in May 2017, Reece had worked in electronic engineering for over 2 years.

A hardware enthusiast who can fix just about anything, Reece enjoys helping people learn and understand both soft- and hardware. He quickly established himself as a great asset to the office, having picked up MIETrak Pro like the proverbial duck to water.

Out of work, Reece enjoys lifting weights, playing games and spending time with his family.

"Although I’m relatively new to MIE, I have learnt so much about Manufacturing – which has enabled me to further my knowledge and develop my skills to help provide the world class support the MIE customers are used to!"

Tom Griffin

Technical Support Engineer

Tom Griffin

Technical Support Engineer

Our first apprentice, Tom is an example of how effective apprenticeship schemes can be.

He’s been with us for many years and has developed into a senior member of our technical support team where he also acts as a mentor to our other apprentices employed here. Tom’s knowledge of MIETrak Pro is extensive and he’s able to assist with any software and technical support issues that arise.

Tom enjoys watching football and supports Aston Villa.

Jasmine Sanderson

Customer Relationship Representative

Jasmine Sanderson

Customer Relationship Representative

In 2015 Jas joined us as our third apprentice, completing her Advanced IT Apprenticeship Level 3 a year later – and as a result, she took up a permanent appointment to the team advising and assisting our expanding customer base. Jas has developed both her knowledge of MIETrak Pro and her IT skills to become a positive addition to our technical support team … as well as bringing a much appreciated feminine touch to a male-dominated industry.

Her interests include all things video gaming related (namely The Legend of Zelda), decorating her house with far too many pillows and showing up the guys at her local gym!

Josh Lawrence

Technical Support Engineer

Josh Lawrence

Technical Support Engineer

Now a full-time technical assistant after starting as our second apprentice, Josh has progressed to being a fully fledged member of our technical support team.

His vast experience of MIETrak Pro and the effectiveness of our apprenticeship programme is reflected in Josh; now acting as a mentor to our newer apprentices who are following in his footsteps.

Josh is a supporter of Aston Villa and enjoys playing football and socialising.

"I am grateful for the position MIE has given to me, opening up my experiences in this field and learning about a world class product such as MIETrak whilst studying is a great opportunity."

Thomas “TK” King

Technical Support Engineer

Thomas “TK” King

Technical Support Engineer

Tom is the fourth apprentice to join our team – and our third Tom … so to avoid confusion, we have nicknamed him "TK".

TK continues to show great promise here at MIE – learning more about MIETrak Pro and mentoring new apprentices.

A big fan of gaming, away from work TK spends several hours a day at his PC playing a variety of different games. He also enjoys writing programs and is currently working on a number of personal projects.

"I am grateful for the amazing opportunity given to me here at MIE Solutions. I always thought my first job would be daunting and intimidating – but everyone at MIE has given a warm and welcoming acceptance which helped me feel at home with colleagues becoming friends.  I have also developed relationships with our customers … something I hope to continue as my career develops."

Paul Merricks

Technical Support Engineer

Paul Merricks

Technical Support Engineer

Ryan Jennings

Technical Support Assistant

Ryan Jennings

Technical Support Assistant

Ryan joined the team at the start of 2018 as part of the TDM Apprenticeship Programme, and quickly settled into the life of a technical support guru! In the time Ryan's been part of MIE Solutions UK, he has developed his knowledge of MIETrak Pro extensively alongside his IT skills and become a great (if not a little shameless) addition to our support team.

Ryan Likes playing League of Legends, eating food and listening to music.

Belinda Fournier

Office Administrator

Belinda Fournier

Office Administrator

Another relatively new member of the MIE Team, Belinda joined us in May 2018 from a predominantly legal secretary/admin background to be our Office Administrator. She is now the first voice a customer hears when they call in for support. Having never worked in IT before – although she has used her fair share of different systems in her years as a secretary/admin assistant – Belinda admits that at first she found the terminology daunting … but is now definitely getting to grips with the spiel and MIETrak itself!

Belinda is a mom of two grown up daughters and became a grandmother in November 2018. She loves nothing more than spending an hour or more on the crosstrainer at her local gym and having two books on the go at any one time (one on her kindle when she is out and about and an actual book for her night time reading).

Nicky Stokes

Bromsgrove Book keeping

Nicky Stokes

Bromsgrove Book keeping

Skyla Mann

Security

Skyla Mann

Security

Now she is all grown up Skyla is the size of a small horse and has a bark to match the roar of any lion! She provides a lovely distraction when she visits the office and has successfully got us all wrapped around her paws … especially when "Tug of War" is required. Needless to say, she always wins!

 

 

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