Tom Griffin

Our first apprentice, Tom is an example of how effective apprenticeship schemes can be.

He’s been with us for many years and has developed into a senior member of our technical support team where he also acts as a mentor to our other apprentices employed here. Tom’s knowledge of MIETrak Pro is extensive and he’s able to assist with any software and technical support issues that arise.

Tom enjoys watching football and supports Aston Villa.

Ant Garratt

Ant has been with the company now for many years. He enjoys assisting customers with their MIETrak queries and maintaining customer satisfaction. Ant enjoys liaising and having general chit chat with the customers, often without realising the humour he has caused in the office with his very unusual facts.

Ant enjoys TV and films whilst drinking an obscene amount of tea, although it has to be said that he makes a wicked cup of coffee.

“What I enjoy most is the team banter, liaising with the customers, creating SQL queries and furthering my knowledge within this area of software”

Tom Trow-Poole

As well as working with Sam in all aspects of sales, Tom is responsible for identifying new leads and carrying out demonstrations to prospective clients.

Tom has extensive experience in the sales, production and installation in the window, door and glass industry in both the UK and Australia.

His knowledge within the manufacturing sector enables him to sell our product from a production perspective rather than that of an IT technician.

TTP (as he has been nicknamed) enjoys movies, music, sports, gym and travelling.

At MIE I use my experience to ensure we continue to be known for our service and for what MIETrak Pro can offer the manufacturing industry.

Chris Mann

Starting as a support engineer in 1998 when the company was known as Metalsoft UK Ltd, Chris became Technical Director when MIE took over Metalsoft in 2007.

Chris is responsible for managing the support of our software and assisting customers in the implementation and use of MIETrak Pro. He also plays a huge part in developing the software with our MIE team ‘across the pond’, and ensures it remains up to date for our existing clients and future customers.

I get huge satisfaction from seeing customers getting the most from MIETrak and seeing their companies prosper with the help of our product and what it can help them achieve“.

Chris enjoys walking his dog Skyla. He has a keen eye for new cars and the latest technology.

Sam Hawkes

A key part of MIE Solutions UK, Sam is our Sales Director and has been working with MIETrak pro for more years than she would like to confess to. Sam is very much at the forefront of the team here in the UK. Dependable and committed to the company, she candid in her approach – and is definitely a boss we can all look up. She is responsible for all aspects of sales, training and the implementation of MIETrak Pro … and is very customer focused.

I am passionate about our product and feel a real sense of achievement when MIETrak is installed in yet another new company.

When not working Sam can be found riding her horses or spending time with her two gorgeous daughters.

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